Basic Flowchart The Basic Flowchart template is useful for a broad range of business processes, where each step can be represented using simple geometric shapes. Cross Functional Flowchart A cross functional flowchart is the same as a basic flowchart, but with an added element of structure:
Meaning and Classification with diagram Article shared by: Customers of service organization obtain benefits and satisfactions from the services themselves and from how those services are delivered.
The way in which service systems operate is crucial. Service systems which operate efficiently and effectively business plan service process diagram give marketing management considerable marketing leverage and promotional advantage. It is clear that a smooth running service operation offers competitive advantages, particularly where differentiation between service products may be minimal.
In service systems the marketing implications of operational performance are so important that the two functions have to co-operate.
Operations management is not just concerned with manufacturing. Here we define operations as the means by which resource inputs are combined, reformed, transformed or separated to create useful outputs goods and services.
Operations management is concerned with planning, organizing and controlling this resource conversion process which is illustrated in Figure 8.
Classification of services operating systems: Services operating systems may be classified in a number of ways. Two considered here for illustrative purposes are according to: The type of process: Three types of processes of relevance to service organization are: In a line operation there is an arranged sequence of operations or activities undertaken.
The service is produced by following this sequence.
In manufacturing, an assembly line for domestic appliances typifies this type of process; in services, a self-service restaurant typifies this process. In the latter people move through a sequence of stages although there is no reason why customers should not remain stationary and receive a sequence of services.
The high degree of inter-relationship between different elements of a line operation mean that performance overall is limited by performance at the weakest link in the system and hold-ups can arise e.
Also it tends to be a relatively inflexible type of process although tasks in the process can be specialized and made routine giving more speedy performance. This process is most suitable in service organizations with high volumes of fairly continuous demand for relatively standard kinds of service.
A job shop operation produces a variety of services using different combinations and sequences of activities. The services can be tailored to meet varying customer needs and to provide a bespoke service.
Restaurants and professional services are examples of job shop operations. While flexibility is a key advantage of this type of system it may suffer from being more difficult to schedule, from being more difficult to substitute capital for labour in the system and from being more difficult to calculate the capacity of the system.
Intermittent operations refer to service projects which are one off or only infrequently repeated. Examples include the construction of new service facilities, the design of an advertising campaign, and the installation of a large computer or the making of a major film.
The scale of such projects makes their management a complex task. Such projects provide an appropriate field for the ready transfer of many project control and scheduling techniques like Critical Path Analysis. The scale and infrequency of these projects make them different in kind from line and job shop operations.
The Degree of Contact: Managing service operations with a high level of customer contact with the service delivery process presents different challenges compared with those systems where there is a low level of customer contact.
The amount of customer contact has an effect on may of the decisions operations managers have to make.
These kinds of systems high contact or low contact have an effect upon service operations and have implications for managers of service systems.
Some of these are: Both of the schemes outlined are useful ways of classifying service systems for operational purposes. Both however imply that the sequence of operations involved in the service process can be made explicit to enable the systems to be categorized according to degree of contact.
One step that service managers can take to understand their process of service delivery is to flow chart the system and the interactions with customers within that system.Classify the elements of a business strategy with the Business Strategy Diagram for heartoftexashop.com presentation template contains a strategy diagram to describe internal and external factors in a PowerPoint slide/5(7).
In fact, the business process flow diagram is an artifact generated during the scanning process. And this is a point that causes much confusion among some professionals: there is a difference between a business process flow diagram (flow of processes) and the process model.
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Expert Reviewed. How to Analyze a Business Process. Two Parts: Determining How A Business Processes Is Created Analyzing Your Business Process Community Q&A Business process is a system used by a company to reach a goal.
It can also be defined as a set of steps used to create value for customers. See also ‘Workshop-Business Model Canvas‘ What’s the Business Model Canvas?
If you’re already familiar, you can skip to the next section, ‘How do I get started?’. The Business Model Canvas (BMC) gives you the structure of a business plan without the overhead and the improvisation of a ‘back of the napkin’ sketch without the fuzziness . Business Process Mapping Software.
Lucidchart helps you visualize your business processes, allowing you to identify necessary improvements to increase your organization's efficiency.